
Zones LLC Off Campus Drive 2025 – Hiring Freshers As Service Desk | INR 300000 - 360000 Annually
Zones LLC
Actively Hiring
💸 INR 300000 - 360000 Annually
💼 Service Desk
🎓 B.Tech/ BE, BCA, M.Tech, MCA, Msc, BSc
📅 Off Campus
🚀 Bangalore
🕓 Posted on 12 June
2025
Zones LLC Off Campus Drive 2025 – Hiring Freshers As Service Desk | INR 300000 - 360000 Annually :
What You Will Bring to the Team
- Experience: 0 to 6 months in IT Support
- Education: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer)
- Reporting: Team Lead
What You’ll Do as the (L1 - Service Desk)
- Serve as the first point of contact for customers seeking technical assistance through phone, chat, and email.
- Experience in Core IT Support, addressing clients worldwide (24x7).
- Experience troubleshooting and configuring desktop hardware and peripherals.
- Ability to work in a team and communicate effectively through chat systems (e.g., Microsoft Teams, Skype).
- Working knowledge of Windows OS, hardware diagnosis/setup, and software installation/troubleshooting.
- Experience in a fast-paced environment.
- Strong customer service skills.
- Excellent communication skills are a must.
- Ability to multitask efficiently.
- Real-time ticket creation and documentation.
- Ability to perform tasks within defined SLAs.
- Remote troubleshooting through diagnostics and customer interaction.
- Determine best solutions based on SOPs/KBs and customer-provided details.
- Guide customers through problem-solving steps.
- Escalate unresolved issues to higher support levels.
- Provide accurate information about IT products/services.
- Log events, problems, and resolutions accurately.
- Follow up with customers and update their status/information.
- Pass customer feedback or suggestions to relevant teams.
- Identify and recommend improvements to procedures and KB articles.
- Good understanding of computers, mobile devices, and tech products.
- Ability to quickly diagnose and resolve basic technical issues.
- Willingness to work in 24/7 rotational shifts.
Compensation
Package
INR INR 300000 - 360000 Annually
How to Apply for Zones LLC Off Campus Drive 2025 :
Apply For Zones :
Click Here