Zones LLC Off Campus Drive 2025 – Hiring Freshers As Service Desk | INR 300000 - 360000 Annually

What You Will Bring to the Team

• Experience: 0 to 6 months in IT Support
• Education: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer)
• Reporting: Team Lead

What You’ll Do as the (L1 - Service Desk)

• Serve as the first point of contact for customers seeking technical assistance through phone, chat, and email.
• Experience in Core IT Support, addressing clients worldwide (24x7).
• Experience troubleshooting and configuring desktop hardware and peripherals.
• Ability to work in a team and communicate effectively through chat systems (e.g., Microsoft Teams, Skype).
• Working knowledge of Windows OS, hardware diagnosis/setup, and software installation/troubleshooting.
• Experience in a fast-paced environment.
• Strong customer service skills.
• Excellent communication skills are a must.
• Ability to multitask efficiently.
• Real-time ticket creation and documentation.
• Ability to perform tasks within defined SLAs.
• Remote troubleshooting through diagnostics and customer interaction.
• Determine best solutions based on SOPs/KBs and customer-provided details.
• Guide customers through problem-solving steps.
• Escalate unresolved issues to higher support levels.
• Provide accurate information about IT products/services.
• Log events, problems, and resolutions accurately.
• Follow up with customers and update their status/information.
• Pass customer feedback or suggestions to relevant teams.
• Identify and recommend improvements to procedures and KB articles.
• Good understanding of computers, mobile devices, and tech products.
• Ability to quickly diagnose and resolve basic technical issues.
• Willingness to work in 24/7 rotational shifts.