Titan Off Campus Drive 2025 Hiring Product Support Engineer Role | 3-6 LPA

What is the job like?

• Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product.
• Provide Omnichannel support over chat, email, phone, and social media.
• Help fix any bugs that crop up in the product and contribute to the feature documentation.
• Work with our development team and suggest updates and features to continuously improve the customer experience.
• Ensure speedy resolution of customer issues while maintaining high customer satisfaction.
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
• Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company.
• Flexibility of working in shifts.

Who should apply for this role?

• B.Tech / BE Graduates only.
• Extremely passionate about technology - and can't live without your smartphone!
• Well-versed with, and highly interested in, Internet and mobile communication.
• A natural inclination to being curious, someone who is research-driven with strong internet researching skills.
• Good to have front-end coding skills (Javascript) for customizing our Help Center and an understanding of APIs and webhooks.
• Excellent written skills with the ability to explain concepts through clear and accurate writing.
• Strong interpersonal and explanation skills.
• Team player who values team success over individual achievement.
• Ability to complete large volumes of work quickly and independently with high drive, initiative, and self-motivation.
• Enjoys working in a fast-paced and dynamic environment full of young, overachieving tech enthusiasts.
• Flexible working in shifts including night shifts.