Razorpay Off Campus Drive 2025 – Hiring Associate Technical Consultant | 6-12 LPA

The Role

• Work directly with developers, clients, and internal teams to resolve post-integration issues.
• Provide technical support, consulting, and share best practices.
• Report to the Technical Support Head of Business Engineering at Razorpay.
• Ensure timely and effective resolution of queries raised by merchants.

Roles and Responsibilities

• Address technical queries related to APIs, plugins, and Razorpay's complete product suite.
• Communicate technical issues effectively to merchants and internal departments, including CXOs and tech teams.
• Identify irregularities and unexpected behavior in Razorpay products and services.
• Assist merchants by providing Level 2/3 technical support, troubleshooting, and debugging.
• Report bugs and issues to Product/Engineering teams via Jira and collaborate for resolutions.
• Document issues in CRM (FreshDesk), update progress regularly, and ensure resolution.
• Act as a subject-matter expert on Razorpay products, implementations, and usage.
• Enhance merchant experience by solving technical issues without redirecting them to developers.
• May travel to client sites to resolve complex integration issues.

Mandatory Qualifications

• Ability to explain complex technical concepts in simple terms to non-technical stakeholders.
• Strong problem-solving skills with minimal dependency.
• Logical thinker with analytical abilities.
• Up-to-date knowledge in the payment gateway domain is a plus.
• In-depth understanding of various products and processes.
• Excellent interpersonal and quick decision-making skills for client or sales interactions.
• Knowledge of at least one frontend technology (HTML, CSS, JavaScript, Angular, Flutter, React Native).
• Familiarity with server-side languages like Java, C++, Python, or Go.
• B.Tech/M.Tech degree with relevant internship experience.