Razorpay Off Campus Drive 2025 – Hiring Junior Analyst | 4-8 LPA

Roles and Responsibilities

• Monitor transactions/merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing processes and reducing monetary losses.

Skills and Experience

• Bachelor's Degree.
• Freshers with knowledge about customer support apps or CRMs, such as Freshdesk.
• Knowledge of stages/levels of chargebacks, penalties at the arbitration stage, technical chargebacks, and Visa/Mastercard guidelines in brief. Familiarity with reason codes related to fraud chargebacks.
• Interpersonal skills - Friendly and pleasant demeanor over phone and email.
• Communication skills - Exceptional verbal and written communication skills.
• Listening skills - Ability to understand, anticipate, and resolve queries arising from various stakeholders.
• Attention to detail and accuracy - Excellent organizational skills, multitasking, and the ability to identify anomalies or suspicious behaviors.