Quadient is hiring for Customer Success Management Data Analyst | Remote | $15.38-$23.08 Per Hour

This position has an hourly pay range of:

• $15.38 - $23.08 per hour

Qualifications

• Currently pursuing a degree in Business, Information Systems, Computer Science, or a related field.
• Strong analytical and problem-solving skills.
• Familiarity with tools such as Excel, Power BI, or low-code/no-code platforms (e.g., Power Apps, or similar).
• Basic understanding of databases, APIs, or scripting (e.g., Python, SQL) is a plus.
• Excellent communication skills and ability to translate technical ideas into business value.
• Self-starter with a passion for improving processes and delivering impact.

Responsibilities

• Assist in the management and integrity of customer data, ensuring accuracy across systems.
• Support the renewals process by tracking key dates, preparing reports, and coordinating with internal teams.
• Document standard operating procedures (SOPs) and customer lifecycle workflows.
• Analyze current CSM processes to identify bottlenecks and automation opportunities.
• Design and prototype a lightweight internal tool (e.g., using Excel, Power Apps, or low-code platforms) to support a specific CSM process such as renewals tracking, customer health scoring, risk management or onboarding workflows.
• Collaborate cross-functionally with Sales, Support, Product, and Operations teams to gather insights and align on best practices.
• Lead a capstone project to develop a presentation with recommendations for process automation and operational efficiency, including a demo of the proposed tool or process.

What You’ll Gain

• Real-world experience in customer success operations and data management.
• Exposure to SaaS business processes and cross-functional collaboration.
• Opportunity to lead a project that drives measurable impact.
• Mentorship and professional development from experienced CSM professionals.