Harman is Hiring Freshers as Associate Engineer in Bangalore | INR 6-12 LPA

Job Description:

What You Need:

• As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information/observations/logs & all required support to L2/L3 team to diagnose a reported/escalated problem.
• Basic Knowledge on SQL Queries.
• Multi OS experience Windows, Unix.
• Multitasking capabilities which includes Ticket handling & Follow-ups Requirements.

Requirements:

• Engineering Graduate with 0-1-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail.
• Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc.
• Support Customers over the phone/email by answering their product questions and offering technical assistance.
• Experience on working with remote support groups, international support groups, and 24×7 support operations.
• The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.
• Should have experience in Client Interaction.
• Good communication and ability to work independently.
• Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.