Genpact

Genpact Recruitment 2025: Technical Associate – Service Desk L1 | Market Standard

Genpact
Actively Hiring
💸 Market Standard
💼 Technical Associate – Service Desk L1
🎓 B.E/B.Tech
📅 Off Campus
🚀 Freshers are eligible
🕓 Posted on 21 June 2025

Genpact Off Campus Hiring Details :

Genpact Recruitment 2025 – Overview

  • Job Role: Technical Associate – Service Desk L1
  • Qualification: B.E/B.Tech
  • Experience: Freshers
  • Salary/CTC: Best in Industry
  • Job Location: Hyderabad
  • Last Date: ASAP

Eligibility Criteria

  • Minimum Qualification: Bachelor's Degree (preferably in Computer Science, Information Systems, or related field)
  • Strong domain knowledge and technical orientation
  • Knowledge of OS, MDM, and Office-related issues

Preferred Qualifications / Skills

  • Strong customer service and problem-solving attitude
  • Good communication skills in English
  • Ability to deliver under tight timelines

Key Responsibilities

  • Handle issues/requests through ticketing tools within SLA timelines
  • Manage Voice and Non-Voice tickets simultaneously
  • Provide IT support to executive leadership and board members
  • Troubleshoot and resolve minor hardware/network/printer issues; escalate major issues to IT infrastructure teams
  • Knowledge of hardware: desktops, laptops, tablets, printers, projectors, and scanners
  • Work with PC/LAN software including Office 365 and internet browsers (IE, Chrome, Safari)
  • Set up and configure computer systems and applications
  • Troubleshoot issues related to MDM, OS, Office Suite, and browsers
  • Provide second-level support for desktops, laptops, thin clients, printers, and scanners
  • Support and troubleshoot business-specific applications
  • Handle user provisioning for various business applications (ERP)
  • Support new transitions, business migrations, and infra projects
  • Assist in technology rollouts, upgrades, and site consolidations
  • Utilize Knowledge Articles for issue resolution
  • Provide hands and feet support for scheduled IT activities
  • Install and configure hardware, operating systems, and applications

Compensation

Package
Market Standard

How to Apply for Genpact Off Campus Drive 2025 :

Apply For Genpact : Click Here