Genpact Off Campus Drive 2025 for Data Analyst | Rs. 3.25 - 6.0 LPA

Responsibilities

• Maintain reports & spreadsheets for historical data, manage email queues
• Work closely with Operations for daily, weekly & monthly reports
• Report observations to WFM to help change staffing plans/roster accordingly and send proactive alerts on SLA misses, if any
• Provide insights on existing data to internal/external stakeholders
• Identify market/process/queue by team/agent-wise volume variations and proactively alert respective stakeholders

Qualifications We Seek in You

Minimum Qualifications/Skills

• Good communication skills both written and verbal
• Comfortable handling large amounts of data & numbers
• Good working knowledge of using Excel
• Ability to manage and coordinate multiple assignments in a deadline-driven, fast-paced environment
• Strong analytical and quantitative skills with the ability to identify trends and patterns in data and translate them into decisions