Genpact Off Campus Drive 2025 Hiring Process Developer | INR 3-6 LPA

Responsibilities

• Respond to customer queries and customer concerns
• Provide support for data collection to enable recovery of the account for end user
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Exhibit capacity for critical thinking and analysis
• Showcase proven work ethic, with the ability to work well both independently and within a larger collaborative environment

Qualifications we seek in you!

Minimum Qualifications

• Graduate (Any Discipline)
• Freshers are eligible

Preferred Qualifications

• Previous experience in a customer service role (chat/email/voice)
• Effective probing skills and analyzing/understanding skills
• Analytical skills with customer-centric approach
• Excellent proficiency with written English and a neutral English accent
• Flexible to work on a schedule that includes weekend shifts