
Genpact Recruitment 2025: Technical Associate – Service Desk L1 | Market Standard
Genpact
Actively Hiring
💸 Market Standard
💼 Technical Associate – Service Desk L1
🎓 B.E/B.Tech
📅 Off Campus
🚀 Freshers are eligible
🕓 Posted on 21 June
2025
Genpact Off Campus Hiring Details :
Genpact Recruitment 2025 – Overview
- Job Role: Technical Associate – Service Desk L1
- Qualification: B.E/B.Tech
- Experience: Freshers
- Salary/CTC: Best in Industry
- Job Location: Hyderabad
- Last Date: ASAP
Eligibility Criteria
- Minimum Qualification: Bachelor's Degree (preferably in Computer Science, Information Systems, or related field)
- Strong domain knowledge and technical orientation
- Knowledge of OS, MDM, and Office-related issues
Preferred Qualifications / Skills
- Strong customer service and problem-solving attitude
- Good communication skills in English
- Ability to deliver under tight timelines
Key Responsibilities
- Handle issues/requests through ticketing tools within SLA timelines
- Manage Voice and Non-Voice tickets simultaneously
- Provide IT support to executive leadership and board members
- Troubleshoot and resolve minor hardware/network/printer issues; escalate major issues to IT infrastructure teams
- Knowledge of hardware: desktops, laptops, tablets, printers, projectors, and scanners
- Work with PC/LAN software including Office 365 and internet browsers (IE, Chrome, Safari)
- Set up and configure computer systems and applications
- Troubleshoot issues related to MDM, OS, Office Suite, and browsers
- Provide second-level support for desktops, laptops, thin clients, printers, and scanners
- Support and troubleshoot business-specific applications
- Handle user provisioning for various business applications (ERP)
- Support new transitions, business migrations, and infra projects
- Assist in technology rollouts, upgrades, and site consolidations
- Utilize Knowledge Articles for issue resolution
- Provide hands and feet support for scheduled IT activities
- Install and configure hardware, operating systems, and applications
Compensation
Package
Market Standard
How to Apply for Genpact Off Campus Drive 2025 :
Apply For Genpact :
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