Genpact Recruitment 2025: Technical Associate – Service Desk L1 | Market Standard

Genpact Recruitment 2025 – Overview

• Job Role: Technical Associate – Service Desk L1
• Qualification: B.E/B.Tech
• Experience: Freshers
• Salary/CTC: Best in Industry
• Job Location: Hyderabad
• Last Date: ASAP

Eligibility Criteria

• Minimum Qualification: Bachelor's Degree (preferably in Computer Science, Information Systems, or related field)
• Strong domain knowledge and technical orientation
• Knowledge of OS, MDM, and Office-related issues

Preferred Qualifications / Skills

• Strong customer service and problem-solving attitude
• Good communication skills in English
• Ability to deliver under tight timelines

Key Responsibilities

• Handle issues/requests through ticketing tools within SLA timelines
• Manage Voice and Non-Voice tickets simultaneously
• Provide IT support to executive leadership and board members
• Troubleshoot and resolve minor hardware/network/printer issues; escalate major issues to IT infrastructure teams
• Knowledge of hardware: desktops, laptops, tablets, printers, projectors, and scanners
• Work with PC/LAN software including Office 365 and internet browsers (IE, Chrome, Safari)
• Set up and configure computer systems and applications
• Troubleshoot issues related to MDM, OS, Office Suite, and browsers
• Provide second-level support for desktops, laptops, thin clients, printers, and scanners
• Support and troubleshoot business-specific applications
• Handle user provisioning for various business applications (ERP)
• Support new transitions, business migrations, and infra projects
• Assist in technology rollouts, upgrades, and site consolidations
• Utilize Knowledge Articles for issue resolution
• Provide hands and feet support for scheduled IT activities
• Install and configure hardware, operating systems, and applications