Freshworks Off Campus Drive 2025 Hiring For Graduate Trainee Role | CTC: 4.5-6 LPA

Job Description

• The Customer Support team at Freshworks simplifies work for customers by troubleshooting issues, answering product-related queries, and ensuring a smooth user experience.
• Ideal for individuals who enjoy problem-solving, helping others, and learning continuously.

What You Will Do

• Resolve customer queries, reproduce issues, and work with internal teams to deliver timely solutions.
• Provide support via email, phone, and chat to ensure high-quality assistance.
• Collaborate with engineering and product teams to escalate and solve complex problems.
• Identify and address common customer challenges to enhance the support experience.
• Maintain high customer satisfaction through professionalism, empathy, and accountability.

Qualifications

• Open to fresh graduates from the 2025 batch interested in customer-facing roles in a fast-growing product company.

What We Look For

• Strong verbal and written communication skills.
• Empathy and a customer-first attitude.
• Curiosity and willingness to learn new tools and technologies.
• Organized and able to thrive in a fast-paced environment.
• Flexible to work rotational shifts based on business needs (mandatory).
• Internship experience in B2B/product companies or prior customer support experience (preferred but not mandatory).
• No standing arrears.

Additional Information

• Shortlisted candidates will be invited to complete a screening assignment within one week.
• Two in-person recruitment events will be held in Chennai over two Saturdays — shortlisted candidates must attend one.
• The role is based in Chennai and requires working from the office 5 days a week.