CometChat Off Campus Drive 2025 Hiring Freshers For Trainee Engineer Role | 4-6 LPA

Primary Responsibilities:

• Answer and resolve customer queries via live chat, email, and calls.
• Develop a deep understanding of the product.
• Learn the codebase, including how classes, components, functions, and events interact.
• Assist customers in implementing a chat solution by guiding them through the integration process.
• Know the documentation thoroughly to provide accurate references for customer issues.
• Analyze customer codebase errors to determine whether the issue originates from the customer’s implementation or CometChat’s platform.
• Diagnose product bugs by replicating customer-reported issues using CometChat sample applications.
• Respond to support requests via chat and email, addressing both technical and non-technical queries.
• Join and lead customer calls to troubleshoot code-based errors and issues.
• Work on minor bug fixes.

Work Location:

• Hybrid - must be in the office at least 3 days per week.

Prioritized Experiences and Capabilities:

• Understanding of Object-Oriented Programming (OOP) concepts.
• Strong analytical and problem-solving skills.
• Proficiency in JavaScript (ES6+), JSX, and React principles.
• Ability to write code for given problems.
• Understanding of the Software Development Life Cycle (SDLC).
• Knowledge of additional coding/scripting languages such as HTML5, JavaScript, PHP, and Node.js is an advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work effectively in a team environment.