Cognizant Off Campus Drive Hiring Junior Data Analyst | Kolkata | 4-6 LPA

• We are seeking a Process Executive-CDM/PV with 0 to 4 years of experience to join our dynamic team.
• The ideal candidate will possess strong technical skills in Generative AI and MS Excel.
• Domain expertise in Customer Management and Complaint Management within the Life Sciences sector is required.
• This hybrid role involves rotational shifts and offers an opportunity to contribute significantly to customer service excellence initiatives.

Responsibilities

• Oversee the management of customer data and ensure its accuracy and integrity.
• Support the implementation and maintenance of Generative AI tools to enhance customer management processes.
• Utilize MS Excel to analyze and report on customer data, identifying trends and areas for improvement.
• Handle customer complaints efficiently, ensuring timely resolution and maintaining high levels of customer satisfaction.
• Collaborate with cross-functional teams to develop and implement strategies for improving customer service.
• Monitor and evaluate the effectiveness of customer management processes and suggest enhancements.
• Assist in the preparation of documentation and reports related to customer management and complaint handling.
• Ensure compliance with industry regulations and company policies in all customer management activities.
• Participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management.
• Support the development of best practices for customer management and complaint handling within the team.
• Contribute to the continuous improvement of processes by providing feedback and suggestions.
• Engage with customers to understand their needs and provide tailored solutions.
• Maintain a high level of professionalism and confidentiality in all interactions with customers and team members.

Qualifications

• Possess strong technical skills in Generative AI and MS Excel.
• Demonstrate expertise in customer management within the Life Sciences sector.
• Exhibit proficiency in handling customer complaints and ensuring timely resolution.
• Show ability to analyze and report on customer data using MS Excel.
• Display excellent communication and interpersonal skills.
• Have a proactive approach to problem-solving and process improvement.
• Be adaptable to rotational shifts and a hybrid work model.
• Maintain a high level of professionalism and confidentiality.
• Demonstrate a commitment to continuous learning and development.
• Show ability to collaborate effectively with cross-functional teams.
• Exhibit strong organizational and time management skills.
• Have a customer-centric mindset and a passion for delivering excellent service.
• Be detail-oriented and capable of managing multiple tasks simultaneously.