Accelya Off Campus Drive 2025 Hiring Engineer I | INR 4-8 LPA

Role Purpose

• Manage and support end users, ensuring smooth operation of Windows devices and related systems.
• Handle device configuration, OS installation, troubleshooting, and software installation.
• Oversee network connectivity and technical support.
• Utilize SCCM, Intune, Active Directory, and ITIL processes for IT management.

Duties and Responsibilities

• Windows Device Management: Configure and maintain Windows devices, including OS installation and upgrades. Knowledge of Auto-pilot is a plus.
• Software Installation and Management: Oversee software installation and updates using SCCM and Intune.
• Technical Support: Provide L1/L2 technical support, troubleshoot hardware/software/network issues, and diagnose problems using Event Viewer.
• Network Knowledge: Support basic network connectivity issues for stable performance.
• Windows Administration: Administer user accounts, permissions, and system configurations (mainly for L2 level).
• SCCM and Intune: Utilize these tools for device management, software deployment, and policy enforcement.
• Active Directory: Manage user accounts, group policies, and permissions.
• Documentation and Reporting: Maintain IT documentation and provide regular updates.
• Team Collaboration: Work closely with IT teams to resolve issues within SLA.
• Compliance and Security: Ensure IT systems adhere to security standards and policies.
• ITIL and ITSM Tools: Follow ITIL processes and utilize global ITSM tools like ServiceNow.

Knowledge, Experience, and Skills

• Experience with Windows device configuration, OS installation, and troubleshooting.
• Understanding of software deployment processes and tools.
• Proficiency in Windows 10 and 11, log reading, and troubleshooting using Event Viewer.
• Familiarity with SCCM and Intune for device management.
• Basic knowledge of ITIL frameworks and ITSM tools such as ServiceNow.
• Understanding of Active Directory at an L1 level.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills for effective collaboration.
• B.E in IT/Computer Science 2025.

What do we offer?

• Open culture with intellectually satisfying challenges.
• Flexible working hours.
• Hybrid remote/office working environment.
• Work-life balance.
• Dynamic and multicultural environment.