myKaarma Official Hiring For Technical Support Engineer Internship 2025 | Remote | 25K-40K Per Month

Role Description:

• As a Tier 2 Technical Support Engineer Intern, you will play a key role in the Support Engineering Team at myKaarma, working to resolve complex customer issues and ensure platform reliability and product stability. You will be responsible for identifying the root causes of issues and recommending a workaround also collaborating closely with the Engineering and Product teams for solving higher priority issues to achieve quicker resolution and higher customer satisfaction. This role offers the chance to work with a talented team and develop expertise in coding and debugging abilities, deepen your expertise in automotive SaaS and technical support operations.

How to Stand Out:

• Here's a scenario to illustrate the innovative approach we value:

• Q: "Our core product was originally designed 10 years ago and is being redesigned. What steps would you take to ensure a successful redesign?"

• We'd love to hear something like this…

• A: “I’d start by understanding what users struggle with the most — digging into support tickets, feedback, and how the product’s used day-to-day. Then I’d work with the product and engineering teams to make sure we’re fixing what really matters. I’d also suggest rolling changes out gradually, testing as we go, and using what we’ve learned from past issues to avoid repeat mistakes. That way, the redesign actually helps people and doesn’t just look new.”

• This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty.

Key Responsibilities:

• Diagnose tickets escalated by Tier 1 using but not limited to following avenues: scrutinizing application logs, analyzing business data and crawling through code.
• Collaboration with the Engineering team for solving higher priority issues, understanding implementation of new features or architecture changes to better support corresponding tickets.
• Collaboration with Product teams for higher priority issues as well as customer suggestions.
• Contribute to building internal software.

Required Skills and Qualifications:

• Proficiency in writing and understanding SQL queries, ability to read and analyze code, strong debugging and problem-solving skills.
• Strong understanding of any one object oriented language.
• Quick learner and willing to dive into new technologies and contexts.

Nice to Have Skills & Qualifications

• Competency in writing code in Java.
• Familiarity with SQL and NoSQL databases.
• Exposure to microservices architecture, Spring Boot, and RESTful APIs.
• Experience with debugging tools, Postman, and tools like Jira for ticket tracking.