Terrapay Off Campus Drive 2024 Hiring L1 Support Engineer | INR 3-6 LPA
Terrapay Recruitment 2024 :
Terrapay Recruitment 2024: Terrapay is scheduled to hire for the role of L1 Support Engineer. Candidates with B.E/B.Tech/BCA/B.Sc/M.E/M.Tech/MCA/M.Sc qualifications can apply for this role. Candidates looking for a job in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
Terrapay Recruitment 2024 Details :
| Job Role : | L1 Support Engineer |
| Qualification : | B.E/B.Tech/BCA/B.Sc/M.E/M.Tech/MCA/M.Sc |
| Experience : | 0 – 2 years |
| Package : | 3-6 LPA |
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Detailed Eligibility
L1 Support Engineer
- Should have a BE/B.Tech/BCA/MCA/ME/M.Tech/B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University
- 0-2 years of relevant experience in production support
Essential Qualifications
- Basic knowledge or experience working on Windows and Unix platforms
- Good understanding of Linux commands
- Knowledge of scripting languages (e.g., bash shell scripting, Perl, etc.)
- Excellent familiarity with NMS tools, Ticketing tools, and MS Excel
- Experience with protocol and packet analyzers (TCPDUMP, Ethereal)
- Knowledge of monitoring system resources like CPU, memory, disk, logs, processes, etc.
- Proficiency with log search using grep commands, data extraction, etc.
- Ability to troubleshoot basic application-related issues like server restarts
Responsibilities
- Monitor the implementation and operation of defined controls and recommendations
- Provide Level 1 support for all project and operations tasks
- Understand project guidelines, technology, framework, etc.
- Perform initial troubleshooting for OS, applications, interfaces, and databases
- Coordinate with vendors, and handle monitoring and reporting
- Carry out routine activities and checklists
- Take ownership of customer issues until resolved, escalated, or resolved
- Monitor service through tools, available 24/7 for support
- Ensure strict SLA compliance at all stages
Role Overview
As an L1 support engineer, you will play a key role in Level 1 support and ensure smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.
Interview Rounds & Assessments
- Table for Two: A brief chat with one of our Recruiters to assess foundational competencies and provide an overview of TerraPay
- Beyond the Bio: A discussion with an SME or RM to evaluate role-specific knowledge, problem-solving abilities, and a deeper understanding of the company and team dynamics
- Manager Meetup: A comprehensive discussion about the role, responsibilities, expectations, and potential career growth
- Hot Seat: A cultural fit round that includes an overview of the company’s core values and long-term plans