Telstra Off Campus Drive 2024 Hiring As Technical Support | Rs 3-6 LPA
Telstra Recruitment 2024 :
Telstra Recruitment: Are you a recent graduate with a passion for technology and a knack for
problem-solving? Do you thrive in fast-paced environments and enjoy helping others? If so, then
Telstra’s 2024 Recruitment Drive for Technical Support Roles might be the perfect opportunity for you!
Telstra is Australia’s leading telecommunications and technology company, with operations in more than
20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in
Bangalore.
Telstra Recruitment 2024 Details :
| Job Role | Technical Support |
| Qualification | Any Graduate |
| Experience | 0-2 Years |
| Salary | 4.5 LPA* |
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Detailed Job Description For Telstra Recruitment Drive 2024 :-
You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.
What You’ll Do
- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Working across all aspects of the customer support experience.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry.
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Cross Skill into different technology hubs
- 24×7 Shift Environment / On-Call support / Australia Business hours
About You
Qualification – Any graduate
Essential requirements:
- 0 to 2 years working in IT industry.
- Previous Customer Service experience
- Strong understanding on Networking skills primarily Routing & Switching
- Listen and observe to identify the cultural preferences and perceptions of others.
- Identify and implement opportunities to improve process, efficiencies, and customer experience
- Excellent communication skills and interest to learn Telstra products and services to provide an excellent customer experience
- Incident Management Experience
- International stakeholder experience
- Written and Verbal communication skills and good English comprehension
High desirable:
- Knowledge / exposure on Network Monitoring Tools
- Assurance Team experience
- Training or certification in Networking
- Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution
- Experience in Telecom service provider companies
- Telephone skills / Previous contact centre background
- Can start immediately (or less than 30 days)