Tekion Off Campus Drive 2024 Hiring For Customer Support Engineer | INR 3-6 LPA
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.
| Eligibility Criteria | ||
|---|---|---|
| Job Role : | Customer Support Engineer I | |
| Qualification : | B.E/B.Tech | |
| Job Location : | Bangalore | |
| Package : | 3-6 LPA | |
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Core Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ability to understand the application both functionally and technically.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
Required Skills
- Experience as an Application/Product/Customer Support Engineer.
- Ability to learn and master employer-specific software.
- Complex problem-solving skills.
- Written and verbal communication skills.
- Ability to diagnose and address application issues.
- Basic understanding of IoT and software (preferred, not mandatory).
- Willingness to work in a rotational shift.