About Sprinklr: Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Job Role | Product Support Engineer |
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Experience | 0-2 Years |
Location | Bangalore |
Package : | 3-6 LPA* |
Telegram |
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As a Product Support Engineer, you will be:
o Duplicating and troubleshooting product and technical issues faced by clients.
o Working and
developing
in-depth product expertise in order to provide solutions for product issues.
o Taking ownership of
technical issues, understanding customer requirements and workflow, and working within escalation processes
to
resolve more advanced issues.
Required Skills:
o Strong knowledge of MySQL, Familiarity with MongoDB a plus
o Education level: Bachelor’s degree in a
technical field, or equivalent work experience in a software/support and services
o Excellent written
and
verbal skills
o Strong analytical and problem-solving skills
o Ability to work in a highly
collaborative and fast-paced environment o Solid grasp of the web and social media
Why you should Join Sprinklr: