SOPRA STERIA Recruitment Drive 2024 – Hiring Any Graduate Freshers | 4 LPA*
Sopra-Steria Recruitment 2024 :
Sopra Steria is a European multinational information technology consulting and services company headquartered in France. It is a prominent player in the fields of digital transformation, consulting, and technology services, serving clients across various industries, including government, financial services, healthcare, and more. With a strong presence in several countries, Sopra Steria focuses on delivering innovative solutions to help organizations adapt to the digital age and achieve their business objectives through technology-driven strategies and services.
Sopra-Steria Recruitment 2024 Details :
| Job Role: | Junior Service Desk Engineer |
| Qualification: | Any Graduate |
| Experience: | Freshers /0-1 Years |
| Location: | Noida |
| Salary: | 4 LPA* |
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Mandatory Skills :
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.