Sophos Off Campus Hiring Fresher For Customer Care Support | INR 3-5 LPA
Sophos Recruitment 2024 :
Sophos Off Campus Drive : Sophos Off Campus hiring fresher for Customer Care Support Role for Bachelors degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Sophos Recruitment 2024 Details :
| Job Role | Customer Care Support |
|---|---|
| Qualification | B.E/B.Tech |
| Experience | Fresher – 3 Years |
| Location | Bangalore |
| Salary | 3-5 LPA |
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Role and Responsibility:
- Eliciting Test Cases from Acceptance Criteria of Stories.
- Test automation for all the tests of Stories and features owned.
- Following all the defined quality processes for the release work of the team
- Participation in Design and architecture discussions
- Monitor and debug the issues with running Regression Suites.
- Ability to learn and understand complex and technical issues.
- Work effectively and efficiently in a fast paced and dynamic environment.
Education and Skills:
- Ability to look for new/better ways to improve customer interactions and experiences.
- Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
- Desire to act in the best interest of the customer.
- Tailor communication style to adapt to various customer requirements.
- Handle escalated calls while using good judgment to make sound recommendation.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.