Sage Hiring Technical Support Engineers Across India | 3-5 LPA*
Sage Recruitment 2024 :
Sage HR Hiring Mass Technical Support Engineers Across India Having 0-4 Years Experience The detailed information about Sage HR Careers opening as follows.
Sage Recruitment 2024 Details :
| Job Role : | Technical Support Analyst |
| Qualification : | BE/B.Tech/BSC/BCA/MCA/M.E/M.Tech or Any related |
| Experience : | Freshers/ 0-4 Years |
| Job Location : | Bangalore- Hybrid |
| Package : | 3-5 LPA* |
Telegram |
|
Get Daily Job Notification Join us on Telegram. To Join: Click here
Requirements for Sage Recruitment 2024:
• Bachelor’s degree in Accounting, Business Administration, Management Information Systems, Computer
Science or equivalent experience.
• 0-4 years of experience in a customer support role.
• Experience
troubleshooting API/Web Services/Salesforce integration issues.
• Experience and Knowledge of XML, Web
Services client tools like SOAP UI/Postman.
• Strong analytical and problem-solving skills.
• Strong
organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to learn
quickly and research complex issues.
• Excellent written and verbal communication skills, including clear
speaking voice and good use of English language grammar.
• Proven success in a team environment.
Desired Skills:
• Experience working with Sage Intacct or other ERP/Financial software application.
• Experience using CRM
software such as Salesforce.
• Understanding of Internet and Cloud technologies.
Key Responsibilities Responsibilities:
• Assist customers and/or partners in responding to questions and issues with the Sage Intacct application
via live help, online customer portal, and phone.
• Case Management, which includes:
-Maintaining,
updating and prioritizing cases daily to meet published customer Service Level Objectives
-Logging cases
with accurate information to provide a full record of each issue and resolution
-Performing research and
troubleshooting to resolve cases
-Providing timely communications with clients and internal departments
such as Engineering and Product Management
-Logging and tracking escalations.
• Contribute to the
development of internal knowledge base and customer solution portal.
• Understand customer needs and
provide proactive suggestions to improve customer use and satisfaction.
• May be required to work
weekends and holidays on a rotating basis to provide support coverage.
• May be required to work outside
of standard work hours in response to critical customer situations.