PowerSchool Off Campus Drive 2024 | Associate Technical Support Engineer | Rs. 3-6 LPA
PowerSchool Recruitment 2024 :
PowerSchool Group is hiring graduates for the role of Associate Technical Support Engineer across
Bangalore
location in India. Detailed job description is available below.
About Company : PowerSchool (NYSE: PWSC) is the leading provider of cloud-based software for K-12
education.
Its mission is to power the education ecosystem with unified technology that helps educators and
students
realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and
parents, with the shared goal of improving student outcomes.
From the office to the classroom to the home, it helps schools and districts efficiently manage state
reporting and related compliance, special education, finance, human resources, talent, registration,
attendance, funding, learning, instruction, grading, assessments, and analytics in one unified platform.
PowerSchool supports over 45 million students globally and more than 12,000 customers, including over 90
of
the top 100 districts by student enrollment in the United States, and sells solutions in over 90
countries.
Visit www.powerschool.com to learn more.
PowerSchool Recruitment 2024 Details :
| Job Role | Associate Technical Support Engineer |
| Qualification | B.E/B.Tech |
| Job Location | Bangalore |
| Salary : | 3-6 LPA* |
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Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience & should be flexible to work on weekends & holidays on a rotational basis