Mr. Cooper Mega off campus Drive 2024 | Helpdesk Engineer | 3 LPA*
Mr.Cooper Recruitment 2024 :
About Company: Mr. Cooper is committed to nurturing a diverse and inclusive environment where
every
employee is empowered to be their authentic self.
Mr. Cooper knows that a large part of our success
as a
business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an
inclusive environment where each employee can thrive.
Mr.Cooper Recruitment 2024 Details :
| Job Role | Helpdesk Engineer |
| Qualification | BE/B.Tech |
| Experience | 0-2 Years |
| Salary | 3 LPA* |
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Mr. Cooper Mega Off Campus Drive – Roles & Responsibilities For Helpdesk Engineer
- Provide first-line technical support to end-users, addressing hardware and software issues.
- Assist in troubleshooting and resolving user-reported problems.
- Respond to service requests and incidents through email, phone, or in-person.
- Install, configure, and maintain computer systems, peripherals, and software.
- Create and manage user accounts and access permissions.
- Document and update support procedures and knowledge base articles.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Monitor network and system performance, ensuring optimal functionality.
- Conduct regular system backups and ensure data integrity.
- Educate users on best practices and provide guidance on IT-related queries.
Mr. Cooper Mega off campus Drive – Skills Required For Helpdesk Engineer
- Proficiency in troubleshooting hardware and software issues.
- Strong knowledge of operating systems, including Windows and macOS.
- Excellent communication and customer service skills.
- Familiarity with remote desktop tools and support software.
- Ability to prioritize and manage multiple support requests.
- Understanding of network configurations and protocols.
- Knowledge of Active Directory and user account management.
- Problem-solving and critical thinking skills.
- Attention to detail and strong documentation abilities.
- Ability to work under pressure and meet service level agreements (SLAs).