Mitsogo Off Campus Drive 2024 | Product Support Engineer | Rs. 4-8 LPA
Mitsogo Recruitment 2024 :
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Mitsogo Recruitment 2024 Details :
| Job Role : | Product Support Engineer |
| Qualification : | B.E/B.Tech |
| Package : | 4-8 LPA |
Telegram |
|
Get Daily Job Notification Join us on Telegram. To Join: Click here
Responsibilities
- Provide end-to-end technical support to customers via Chat, Email, and Phone.
- Troubleshoot and resolve customer queries/problems with our Products or Solutions.
- Communicate best practices to customers to help achieve maximum value from our Products.
- Collaborate with cross-functional teams, like Sales, Pre-Sales, and Engineering, to address customer needs and improve product solutions.
- Share customer feedback with the Engineering team to improve our Products.
- Keep customers updated on their issue status and resolution progress.
- Ensure SLAs are honored, and KPIs are met.
- Proactively identify and report cases that require escalation.
- Help improve Product documentation for internal and external use.
Requirements
- Minimum 1 year of Support experience (in Product/Application support preferred).
- Experience with Technical Support via Chat, Email, or Phone.
- Hands-on working experience in at least one - Android / iOS / Windows / Linux / MacOS platform.
- Willingness to work in a dynamic 24/5 work environment.
- Excellent communication skills and a customer-focused mindset.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Quick learner with a passion for learning technology.
- Ability to handle multiple tickets and tasks simultaneously.