Infor Off Campus Drive 2024 Hiring For IT Support Engineer, Associate | 4 LPA*
Infor Brist Recruitment 2024 :
Infor Recruitment 2024: Infor is scheduled to hire for the role of IT Support Engineer, Associate. Candidates with the qualification of B.E/B.Tech are eligible to apply for the job. Candidates looking for a job in Hyderabad can utilize this opportunity. Interested and eligible candidates can apply for the job online. The detailed eligibility and selection process are explained below.
Infor Brist Recruitment 2024 Details :
| Job Role : | IT Support Engineer, Associate |
| Qualification : | B.E/B.Tech |
| Experience : | Freshers |
| Job Location : | Hyderabad |
| Package : | 4-6 LPA* |
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Description & Requirements
Position Summary
- An IT Support Specialist is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.
Essential Duties
- Requires coverage during standard operating hours as well an on-call support if needed.
- Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
- Analyze and test software, hardware and business applications functionalities and issues.
- Analyze and repair of software, hardware and/or business applications incidents.
- Provide quality answers and follow-up to customers in a timely manner.
- Analyze root causes and research appropriate references (people/materials).
- Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
- Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
- Office-based providing remote support.
Basic Qualifications
- Competent technical abilities in the concepts and principles in respective industry or discipline.
- Problem solving and analytical skills.
- Good understanding of different technology related to the services to be supported.
- Strong interpersonal skills, must be able to interact with personnel in multiple business roles across the globe.
- Good English verbal and written communication skills.
Preferred Qualifications
- Associate or Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
- Knowledge in Cloud Computing.
- Experience working in a global environment.