HBC Off Campus Drive 2024 for CUSTOMER SUPPORT Trainee | 3-4 LPA*
HBC India Recruitment 2024 :
Saks is a world-renowned luxury e-commerce destination. The company’s unique approach combines a focus on
the digital customer experience with a strong connection to a network of extraordinary stores that
extends that seamless experience into the real world. On its website and app, Saks offers an
unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home
décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial
content, access to digital stylists, lifestyle experiences and other world-class services. The company
is currently in the midst of a dramatic expansion, driven by signi?cant enhancements to its platforms
and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Role Summary:
This full-time role will be at the center of supporting Saks and our number one priority of ensuring our
customers’ have an excellent experience during their interaction with us. In this role, the team members
needs to be analytical and organized in their thought process, working across internal departments and
vendor partners alike. As an associate, you will be part of business operations focusing on Saks post
sale support and services, a team tasked with enhancing the legacy and service that has made Saks the
number one luxury retailer.
HBC India Recruitment 2024 Details :
| Job Role | CUSTOMER SUPPORT Trainee |
|---|---|
| Education | All Graduates |
| CTC | 3-4 LPA* |
| Experience | Fresher |
| Location | Bangalore, India |
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Responsibilities:
- Works closely with the Vendor Manager on the Saks team to resolve customer queries
- Active participation in team meetings to review previous day performance
- Participate in creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
- Strong vocabulary on emails to customers, issue resolutions, following correct procedures on the case type, accurate information to customers, updating notes on case management tool
Role Description:
- Owning and resolving post sale servicing queue (international orders and domestic cases)
- Consistency in testing reads and tracking success criteria
- Must have good hands on Microsoft Excel skills
- Working closely with team members, vendor managers and delivery partners
- Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment