GreyOrange Off Campus Drive Recruitment 2024 Hiring As Engineer - Software Support | 3-5 LPA
GreyOrange Recruitment 2024 :
The Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW.
GreyOrange Recruitment 2024 Details :
| Job Role : | Engineer - Software Support |
| Qualification : | B.Tech/B.E. freshers |
| Job Location : | Gurgaon, NCR |
| Package : | 3-5 LPA |
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Engineer - Software Support
GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.
You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.
Responsibilities:
- Responsible for efficiently handling and resolving technical issues passed on by L2.
- Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLAs for each reported issue.
- Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix based on severity and resolution time.
- Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
- Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken.
Required:
- B.Tech/B.E. freshers OR 6 months of experience in a 24*7 Software Support role.
- Experience with Linux/Unix.
- Experience with SQL.
- Experience with scripting - Python/Shell.
- Must have strong communication skills.
- Should be comfortable with rotational shifts.