Gavs Off Campus Drive 2024 | Junior Service Desk Engineer | Rs. 4-8 LPA
Gavs Recruitment 2024 :
Dedicated and customer focussed Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users. The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively.
Gavs Recruitment 2024 Details :
| Job Role : | Junior Service Desk Engineer |
| Qualification : | B.E/B.Tech |
| Job Location : | Chennai |
| Package : | 4-8 LPA |
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Key Responsibilities
Incident Management
- Responsible and resolve incoming helpdesk tickets and phone calls related to hardware, software, applications, and network issues.
- Document and track incidents, requests, and resolutions in the service desk ticketing system.
- Escalate complex issues to Level 2/3 support teams when necessary.
Technical Support
- Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
- Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.).
- Assist with password resets, account unlocks, and access issues.
Customer Service
- Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
- Communicate technical information clearly and effectively to both technical and non-technical users.
- Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided.
System Maintenance
- Perform basic system administration tasks such as user account creation and management.
- Assist with software installations, updates, and configurations.
- Conduct routine maintenance and updates on desktops and laptops.
Knowledge Management
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Share knowledge and best practices with team members to improve overall service delivery.
Educational Qualification
- Engineering Graduate or an associate degree in Information Technology.