Freshworks Hiring IT Graduates As Business System Analyst | 4-6 LPA*

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FreshWorks Off Campus Job Description:

As a Business System Analyst at Freshworks, you will be an integral part of our ESM team,
focusing on handling service requests and incidents. This role offers a fantastic opportunity for a dynamic individual to kickstart their career in the exciting world of Enterprise Service
Management and learn Freshervice product features to increase efficiency including exposure to internal AI tools

Responsibilities:
Service Request Management:

• Receive and process service requests promptly and efficiently.
• Collaborate with team members to ensure timely resolution of service-related issues.
• Maintain accurate documentation of service request workflows and resolutions

Incident Handling:

• Respond to incidents reported by users, providing initial analysis and diagnosis.
• Escalate incidents to senior team members or appropriate teams when necessary.
• Work towards swift incident resolution to minimize business impact.

Communication and Collaboration:

• Communicate effectively with end-users to gather necessary information for incident

resolution.

• Collaborate with cross-functional teams to ensure a smooth flow of information and quick

issue resolution.
Documentation:

• Maintain detailed documentation of incident reports and resolutions.
• Contribute to the creation and improvement of standard operating procedures.

Continuous Learning:

• Stay updated on industry best practices and emerging trends in Enterprise Service

Management and Freshservice features

• Actively participate in training programs and skill development sessions.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Strong passion for IT service management and incident resolution.
• Excellent communication skills, both verbal and written.
• Ability to learn quickly and adapt to a fast-paced environment.
• Basic understanding of ITIL framework is a plus.

Each engineer is part of a squad and each squad owns different areas of responsibility for their respective product.

How to Apply for Freshworks Recruitment 2024?

Apply link for Freshworks Recruitment 2024:

Apply-Link For Freshworks : Click here

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