Finastra Off Campus Drive 2024 – Fresher Technical Engineer | 3-5 LPA
Finastra Recruitment 2024 :
Reporting to the Bangalore Support Lead, the Technical Engineer is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.
Finastra Recruitment 2024 Details :
| Job Role | Technical Engineer |
| Qualification | B.E/B.TECH or MBA |
| Job Location | Bangalore |
| Salary: | 3-5 LPA* |
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Responsibilities & Deliverables:
Your deliverables as a Technical Engineer will include, but are not limited to, the following:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/escalate issues with the Team Leader and/or Manager where/when needed
Required Experience:
- Academic qualifications: B.E/B.TECH or MBA
- Specializes/expert in Capital module and Derivatives.
- Any Functional domain/Technical certification and .NET exposure would be an added advantage
- Should be good at analytical, problem solving and troubleshooting skills and written/verbal communication skills
- Aspires to learn, share knowledge, possesses right attitude and is a team player
- Ability to work independently as well as part of a customer-facing team