CometChat Off Campus Drive Hiring Freshers As Trainee Engineer-Technical Support | 3 LPA*
CometChat Recruitment 2024 :
CometChat Recruitment 2024 – CometChat is scheduled to hire for the role of Trainee Engineer-Technical
Support for
B.E/B.Tech graduates at Mumbai. The detailed eligibility criteria and application process are given
below.
About Company
CometChat harnesses the power of chat by helping thousands of businesses around the world create
customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video,
and text chat to their websites and mobile apps so that their users can communicate with each other,
resulting in a unified customer experience, increased engagement and retention, and revenue growth.
In 2019, CometChat was selected into the exclusive Techstars Boulder Accelerator. CometChat (Industry
CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best SaaS companies by
G2 Crowd. With solid financials, strong organic growth, and increasing interest in developer
tool-focused companies (from the market and with top technical talent)
CometChat Recruitment 2024 Details :
| Job Role : | Trainee Engineer-Technical Support |
| Qualification : | B.E/B.Tech |
| Experience : | Freshers |
| Job Location : | Mumbai |
| Package : | 3 LPA* |
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Primary responsibility would be:
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding the Product & Technology
- Learn the codebase - how classes/components/functions/events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out to find the correct documents for customer issues
- Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
- Identify product bugs by attempting to replicate customer issues in CometChat sample apps
- Reply to support requests via chat and email - including technical and nontechnical support queries
- Join and lead customer calls where customers explain and show code-based errors and issues
- Improving coding skills to a point where you can work on CometChat codebase
- Work on minor bug fixes
Prioritized Experiences and Capabilities
- Understanding of OOP concepts
- Good analytical skills and problem-solving skills
- Ability to write code for the given problem
- Understanding of Software Development Life Cycle (SDLC)
- Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
- Ability to learn new software and technologies quickly.
- Ability to follow instructions and work in a team environment.
- Excellent written and verbal communication to a level where communication with customer is clear via any support offered
- Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.
- Ability to write out technical concepts in a simple way for customers with low technological understanding
Core Values
- Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems and will stop at next to nothing to see them succeed.
- Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let you know. And then we’ll do our darndest to figure out a solution.
- Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.
- Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.
- Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around
Interview Process
Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.