IT Service Desk is a centralized team that provides technical support to our clients, including
troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems
and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong
Service Desk team, across the globe.
The landscape of IT Service Desk has witnessed significant
transformations due to technological advancements. Today, many organizations leverage AI chat bots to
automate and streamline their support processes. AI chat bots use natural language processing to provide
instant responses to common user queries and handle simple tasks, reducing the workload on human
analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based
tasks to be automated, freeing up analysts' time for more complex issues.
Job Role | SOFTWARE ENGINEER ASSOCIATE |
Qualification | Bachelors of Engineering or Technology |
Experience | Freshers |
CTC/Salary | Rs 4*6 LPA |
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