CatchPoint Off Campus Drive
2024 Hiring As System Engineer | 4-6 LPA*
CatchPoint Off Campus Drive 2024 Hiring As System Engineer | 4-6 LPA*
CatchPoint Recruitment 2024 :
CatchPoint Recruitment 2024 : Are you a BE/B.Tech/MCA graduate brimming with potential and eager to
embark on a rewarding career in IT? Look no further than CatchPoint! They are searching for talented,
motivated individuals to join our team as System Engineers.
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Role Description for CatchPoint Recruitment 2024:
This position will assist the Catchpoint Operations team in Monitoring, investigate, diagnose, troubleshoot,
and fix application, server, network, and infrastructure problems. Catchpoint Operations is responsible for
maintaining the highest possible uptime for the Customer & internal network.
This individual will be managing the day-to-day operation of the team focused on maintaining the highest
possible uptime for all aspects of our global infrastructure & services hosted across multiple
third-party datacenters, and be responsible for triaging, providing incident solutions and escalating to L2
engineers keeping SLAs and OLAs in mind. This person will work closely with Operations, Technical services
teams, Operations Managers, internal partners, and external customers.
Roles & Responsibilities:
Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various
third-party data centres & cloud providers (AWS, Azure, GCP etc).
Perform OS/application upgrades and server migrations to new environment.
Accept & registers incidents from the Support team.
Classify incidents according to the specified options/categories.
Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register
to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates
tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the
solution itself).
Escalate to the appropriate next level or management when thresholds are violated.
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer
satisfaction are met in for our global infrastructure.
Directly manages the workload and priorities of the Operations team triage functions to quickly assess
business impact and quickly identify restoration plans.