Telstra Off Campus Drive
2024 Hiring As Technical Support | Rs 3-6 LPA
Telstra Off Campus Drive 2024 Hiring As Technical Support | Rs 3-6 LPA
Telstra Recruitment 2024 :
Telstra Recruitment: Are you a recent graduate with a passion for technology and a knack for
problem-solving? Do you thrive in fast-paced environments and enjoy helping others? If so, then
Telstra’s 2024 Recruitment Drive for Technical Support Roles might be the perfect opportunity for you!
Telstra is Australia’s leading telecommunications and technology company, with operations in more than
20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in
Bangalore.
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Detailed Job Description For Telstra Recruitment Drive 2024 :-
You will be working across all aspects of the customer support experience, through direct communications,
escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy
and have the opportunity to work on initiatives to improve processes and the performance and integration of
systems, making a positive impact on customer experience.
What You’ll Do
This role is responsible for continuously improving service reliability and rapidly restoring customer
incidents.
Working across all aspects of the customer support experience.
Detect and prevent incidents before they occur.
Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry.
Identify and implement opportunities to improve process, efficiencies, and customer experience.
Provide input into learning and development for our entire ecosystem.
Cross Skill into different technology hubs
24×7 Shift Environment / On-Call support / Australia Business hours
About You
Qualification – Any graduate
Essential requirements:
0 to 2 years working in IT industry.
Previous Customer Service experience
Strong understanding on Networking skills primarily Routing & Switching
Listen and observe to identify the cultural preferences and perceptions of others.
Identify and implement opportunities to improve process, efficiencies, and customer experience
Excellent communication skills and interest to learn Telstra products and services to provide an
excellent customer experience
Incident Management Experience
International stakeholder experience
Written and Verbal communication skills and good English comprehension
High desirable:
Knowledge / exposure on Network Monitoring Tools
Assurance Team experience
Training or certification in Networking
Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely
resolution
Experience in Telecom service provider companies
Telephone skills / Previous contact centre background