Freshworks Hiring IT
Graduates As Business System Analyst | 4-6 LPA*
Freshworks Hiring IT Graduates As Business System Analyst | 4-6 LPA*
Freshworks Recruitment 2024 :
Freshworks Careers 2024 : Freshworks, a global leader in customer engagement software, is paving the way
for IT graduates to embark on an exciting career journey as Business System Analysts.
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FreshWorks Off Campus Job Description:
As a Business System Analyst at Freshworks, you will be an integral part of our ESM team, focusing on
handling service requests and incidents. This role offers a fantastic opportunity for a dynamic individual
to kickstart their career in the exciting world of Enterprise Service Management and learn Freshervice
product features to increase efficiency including exposure to internal AI tools
Responsibilities: Service Request Management:
Receive and process service requests promptly and efficiently.
Collaborate with team members to ensure timely resolution of service-related issues.
Maintain accurate documentation of service request workflows and resolutions
Incident Handling:
Respond to incidents reported by users, providing initial analysis and diagnosis.
Escalate incidents to senior team members or appropriate teams when necessary.
Work towards swift incident resolution to minimize business impact.
Communication and Collaboration:
Communicate effectively with end-users to gather necessary information for incident
resolution.
Collaborate with cross-functional teams to ensure a smooth flow of information and quick
issue resolution. Documentation:
Maintain detailed documentation of incident reports and resolutions.
Contribute to the creation and improvement of standard operating procedures.
Continuous Learning:
Stay updated on industry best practices and emerging trends in Enterprise Service
Management and Freshservice features
Actively participate in training programs and skill development sessions.
Qualifications
Bachelor’s degree in IT, Computer Science, or a related field.
Strong passion for IT service management and incident resolution.
Excellent communication skills, both verbal and written.
Ability to learn quickly and adapt to a fast-paced environment.
Basic understanding of ITIL framework is a plus.
Each engineer is part of a squad and each squad owns different areas of responsibility for their respective
product.